Politique de paiement

Chez AgaPlantz, tous les paiements sont traités en toute sécurité via Shopify et ses fournisseurs de paiement de confiance. Nous ne stockons ni n'avons directement accès à vos informations de paiement complètes.

Modes de paiement acceptés

Nous acceptons une variété de méthodes de paiement sécurisées, y compris, mais sans s'y limiter :

- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay

Les modes de paiement disponibles peuvent varier en fonction de votre emplacement et de votre appareil.

Sécurité des paiements

Toutes les transactions sont cryptées et traitées via des passerelles de paiement sécurisées pour aider à protéger vos informations personnelles et financières.

Traitement des commandes

Les commandes ne seront traitées qu'après réception et confirmation du paiement intégral. Si un paiement est refusé ou signalé pour vérification, votre commande peut être retardée ou annulée.

Devise

Tous les prix sur notre site Web sont indiqués en dollars canadiens (CAD), sauf indication contraire.

Prévention de la fraude

Pour protéger nos clients et notre entreprise, AgaPlantz se réserve le droit d'annuler ou de suspendre toute commande suspectée de fraude, d'activité non autorisée ou de comportement de paiement suspect.

Contactez-nous

Si vous rencontrez des problèmes liés au paiement ou si vous avez des questions concernant votre transaction, veuillez nous contacter à l'adresse suivante :

agaplantz@gmail.com

Frequently Asked Questions

Yes. We currently ship plants across Canada. All plants are packaged carefully with protective materials to help ensure they arrive safely.

Orders are usually processed within 1–3 business days unless otherwise stated. Shipping times may vary depending on weather conditions, carrier delays, and your location.

Yes. During colder months, insulation and heat packs may be used when necessary to help protect plants during transit. However, extreme weather and shipping delays are outside of our control.

If your plant arrives severely damaged, please contact us within 24 hours of delivery with clear photos of the plant, the packaging, and the shipping label. We will review the issue and work toward a fair solution.

Because plants are live and perishable products, returns and refunds are limited. Please review our Refund Policy for full details regarding eligibility and claim requirements.

Each plant is unique. Size, shape, leaf count, and variegation may vary naturally from plant to plant. Product photos are representative examples.

Most plants are rooted and acclimated unless otherwise stated in the product description.

Tissue culture acclimated plants were originally propagated in sterile lab conditions and then transitioned into regular growing conditions. These plants are carefully acclimated before being sold.

Yes. Some yellowing, leaf damage, or minor stress can happen during shipping, especially with rare tropical plants. Most plants recover after adjusting to their new environment.

We recommend unpacking your plant immediately after delivery and allowing it to adjust to your home environment. Avoid direct sunlight or repotting immediately after arrival.

Variegation is natural and may change over time depending on genetics and growing conditions. Future variegation patterns cannot be guaranteed unless specifically stated.

All plants are inspected before shipping. However, we still recommend quarantining new plants for a short period after arrival as a precaution.

Yes. Local pickup may be available in Brampton, Ontario depending on availability and scheduling.

Orders may only be canceled before shipment. Once an order has shipped, cancellations are no longer possible.

We are passionate about rare tropical plants and carefully handle every order with attention and care. Our goal is to provide healthy, beautiful plants for collectors and plant lovers across Canada.