Payment Policy

At AgaPlantz, all payments are processed securely through Shopify and its trusted payment providers. We do not directly store or have access to your full payment information.

Accepted Payment Methods

We accept a variety of secure payment methods, including but not limited to:

- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay

Available payment methods may vary depending on your location and device.

Payment Security

All transactions are encrypted and processed through secure payment gateways to help protect your personal and financial information.

Order Processing

Orders will only be processed after full payment has been successfully received and confirmed. If a payment is declined or flagged for verification, your order may be delayed or canceled.

Currency

All prices on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

Fraud Prevention

To protect both our customers and our business, AgaPlantz reserves the right to cancel or hold any order suspected of fraud, unauthorized activity, or suspicious payment behavior.

Contact Us

If you experience any payment-related issues or have questions regarding your transaction, please contact us at:

agaplantz@gmail.com

Frequently Asked Questions

Yes. We currently ship plants across Canada. All plants are packaged carefully with protective materials to help ensure they arrive safely.

Orders are usually processed within 1–3 business days unless otherwise stated. Shipping times may vary depending on weather conditions, carrier delays, and your location.

Yes. During colder months, insulation and heat packs may be used when necessary to help protect plants during transit. However, extreme weather and shipping delays are outside of our control.

If your plant arrives severely damaged, please contact us within 24 hours of delivery with clear photos of the plant, the packaging, and the shipping label. We will review the issue and work toward a fair solution.

Because plants are live and perishable products, returns and refunds are limited. Please review our Refund Policy for full details regarding eligibility and claim requirements.

Each plant is unique. Size, shape, leaf count, and variegation may vary naturally from plant to plant. Product photos are representative examples.

Most plants are rooted and acclimated unless otherwise stated in the product description.

Tissue culture acclimated plants were originally propagated in sterile lab conditions and then transitioned into regular growing conditions. These plants are carefully acclimated before being sold.

Yes. Some yellowing, leaf damage, or minor stress can happen during shipping, especially with rare tropical plants. Most plants recover after adjusting to their new environment.

We recommend unpacking your plant immediately after delivery and allowing it to adjust to your home environment. Avoid direct sunlight or repotting immediately after arrival.

Variegation is natural and may change over time depending on genetics and growing conditions. Future variegation patterns cannot be guaranteed unless specifically stated.

All plants are inspected before shipping. However, we still recommend quarantining new plants for a short period after arrival as a precaution.

Yes. Local pickup may be available in Brampton, Ontario depending on availability and scheduling.

Orders may only be canceled before shipment. Once an order has shipped, cancellations are no longer possible.

We are passionate about rare tropical plants and carefully handle every order with attention and care. Our goal is to provide healthy, beautiful plants for collectors and plant lovers across Canada.